PRIVACY POLICY

Last updated: 2026. This Privacy Policy describes how Betty Gaming CA Ltd. collects, uses, shares, and protects your personal information when you use the Betty Casino platform at play-bettycasin.com.

1. Who We Are

Betty Casino is operated by Betty Gaming CA Ltd., registered at 199 Bay Street, Suite 4000, Toronto, Ontario M5L 1A9, Canada. Betty Gaming CA Ltd. is licensed by the Alcohol and Gaming Commission of Ontario (AGCO) and operates under an iGaming Ontario Operating Agreement. For privacy inquiries, contact us at: [email protected].

2. What Data We Collect

Information You Provide Directly

When you register, deposit, or contact support, we collect: your legal name, date of birth, email address, phone number, Ontario mailing address, government-issued ID details (for KYC verification), and financial information necessary to process transactions (payment method details).

Transaction and Activity Data

We collect records of all deposits, withdrawals, game sessions, wagers, winnings, bonus activities, Betty Coins earned and redeemed, and Betty Status progression. This data is used to operate your account, process payments, and fulfill our regulatory obligations under Ontario law.

Technical Data

We automatically collect technical data when you use the Platform, including: IP address, device type, operating system, browser type, geolocation data (to verify Ontario residency), session duration, pages visited, and game performance data.

If you contact Betty through social media platforms (Facebook, Instagram, TikTok), we may receive data provided through those platforms' messaging systems, limited to what is necessary to respond to your inquiry.

3. How We Use Your Data

To create and manage your Betty account.
To verify your identity and age as required by Ontario law and our AGCO licence.
To process deposits, withdrawals, and bonus credits.
To operate, maintain, and improve the Platform.
To personalize your gaming experience and recommend relevant games or promotions.
To detect and prevent fraud, money laundering, and underage gambling.
To fulfill our legal and regulatory obligations to iGaming Ontario and the AGCO.
To send you transactional communications (account confirmations, withdrawal notifications).
To send you promotional communications, where you have opted in to receive them.
To monitor responsible gambling indicators and apply player protection measures.
To operate and improve our customer support service.

We share your personal data only as described below:

iGaming Ontario and the AGCO: We are legally required to share player activity and identity data with our regulatory authorities.
Payment processors: We share financial data necessary to process your transactions with certified payment processing partners.
KYC and identity verification providers: We use third-party identity verification services to meet Ontario's age and identity requirements.
Game software providers: Game performance and transaction data is shared with licensed game studios in connection with the operation of their games on our Platform.
IT and cloud infrastructure providers: We use trusted third-party services to host and secure the Platform.
Legal and law enforcement: We may disclose personal data when required by law, court order, or to protect the rights and safety of Betty or others.

We do not sell your personal data to any third party.

5. Your Rights

Access: Request a copy of the personal data we hold about you.
Correction: Request that we correct inaccurate or incomplete personal data.
Deletion: Request deletion of your personal data, subject to our legal and regulatory retention obligations.
Restriction: Request that we restrict processing of your data in certain circumstances.
Objection: Object to our processing of your data for direct marketing purposes.
Portability: Request a machine-readable copy of data you have provided to us.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

6. How We Protect Your Data

256-bit SSL encryption on all data transmissions between your device and our servers.
Secure session management and authentication protocols.
Access controls limiting staff access to personal data on a need-to-know basis.
Regular security audits and vulnerability assessments.
Certified payment processors operating under industry-standard PCI-DSS compliance.
Physical and network security measures at our data hosting facilities.

7. Cookies

Betty uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage, and deliver relevant content. Essential cookies are required for the Platform to function and cannot be disabled. Analytics and marketing cookies can be managed through your browser settings or our cookie consent tool. To disable cookies in your browser, refer to your browser's help documentation. Note that disabling certain cookies may affect the functionality of the Platform.

8. Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by Ontario iGaming regulations, tax law, and anti-money laundering obligations. When your account is closed, we may retain your data for a minimum of five years in accordance with regulatory requirements. Upon expiry of the required retention period, data is securely deleted or anonymized.

9. Minors

The Betty Casino Platform is intended solely for players aged 19 and over. We do not knowingly collect personal data from anyone under 19. If we become aware that a user is under 19, we will immediately close the account, delete associated personal data, and return any deposits in accordance with Ontario regulations.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify registered players of material changes via email or in-platform notification. The date at the top of this page indicates when the Policy was last updated. Continued use of the Platform after any update constitutes your acceptance of the revised Policy.

11. Contact Us

For privacy inquiries, data requests, or concerns:
Betty Gaming CA Ltd.
199 Bay Street, Suite 4000, Toronto, Ontario M5L 1A9
Email: [email protected]
Phone: 647-492-6426