RESPONSIBLE GAMBLING

Betty Casino is a real-money online casino licensed by the Alcohol and Gaming Commission of Ontario and operated under an iGaming Ontario agreement. Gambling is a form of entertainment, and Betty is committed to ensuring it stays that way. This page outlines the responsible gambling tools available at Betty, signs to watch for, support resources, and protections for minors.

Player Protection Tools

Deposit Limits

Set daily, weekly, or monthly limits on how much you can deposit into your Betty account. Deposit limits can be set and adjusted directly from your account dashboard without contacting support. Reducing a limit takes effect immediately. Increasing a limit may be subject to a waiting period in line with Ontario regulations.

Loss Limits

Set daily, weekly, or monthly caps on how much you can lose during a given period. Once your loss limit is reached, your ability to wager is paused until the limit period resets. This tool helps prevent unplanned escalation during a losing session.

Playtime Controls and Time Limits

Set limits on how long you can play in a single session or over a day. Betty will notify you when your time limit is approaching and will end your session when the limit expires. Regular session reminders are also available to keep you aware of how long you've been playing.

Timeouts

A timeout pauses your account for a chosen period — from 24 hours to several weeks. During a timeout, you cannot make deposits or place bets. Importantly, timeouts at Betty do not affect your Betty Status tier or Gem progress, so you can take a responsible break without losing your loyalty rewards.

Self-Exclusion

Self-exclusion is a more permanent option for players who feel they need to stop gambling for an extended period. Once activated, your account is closed and you are prevented from opening a new one during the exclusion period. Betty cooperates with iGaming Ontario's province-wide self-exclusion system, which can bar you from all registered Ontario iGaming operators simultaneously. Visit the iGaming Ontario website or contact Betty support to initiate self-exclusion.

Reality Checks

Betty provides in-session reminders showing how long you've been playing and your net win/loss position during the session. These prompts encourage you to step back and assess whether you wish to continue.

Healthy Gambling Habits

  • Set a budget before you play and stick to it — treat it as the cost of entertainment, not an investment.
  • Set a time limit for each session and stop when it's reached, win or lose.
  • Never chase losses. Increasing bets to recover money lost is a warning sign and rarely ends well.
  • Avoid gambling when you are stressed, depressed, or under the influence of alcohol or other substances.
  • Take regular breaks during longer sessions.
  • Balance gambling with other leisure activities.
  • Only gamble with money you can afford to lose — never with rent, grocery funds, or borrowed money.

Warning Signs of Problem Gambling

  • Spending more money or time gambling than you intended.
  • Feeling anxious, irritable, or restless when not gambling.
  • Gambling to escape problems, stress, or difficult emotions.
  • Lying to family or friends about how much you gamble or have lost.
  • Borrowing money or selling possessions to fund gambling.
  • Neglecting work, family, or personal responsibilities because of gambling.
  • Failed attempts to cut back or stop gambling.
  • Continuing to gamble despite serious negative consequences.

If any of these signs apply to you or someone you care about, help is available. Please reach out to the resources below.

Support Resources in Ontario

ConnexOntario
Free, confidential health services information for residents of Ontario. Connects callers with mental health, addiction, and problem gambling services.
Phone: 1-866-531-2600
Website: connexontario.ca
Available 24/7

Centre for Addiction and Mental Health (CAMH)
Canada's largest mental health and addiction teaching hospital, offering problem gambling services.
Website: camh.ca
Phone: 416-535-8501

GamCare
An international resource providing information, advice, support, and free counselling for anyone affected by problem gambling.
Website: gamcare.org.uk

iGaming Ontario Responsible Gambling Resources
Website: igamingontario.ca/en/players

Gamblers Anonymous
A 12-step fellowship for people with gambling problems.
Website: gamblersanonymous.org

GamTalk
Online peer support community for people affected by problem gambling.
Website: gamtalk.org

Protecting Minors

Betty Casino does not permit players under the age of 19 to register or gamble. Age verification is performed at the point of registration and as part of KYC verification before the first withdrawal. If we discover that a minor has opened an account, that account will be immediately closed, all winnings voided, and deposits returned in accordance with Ontario regulations.

If you share a device with young people, please use parental control software to prevent minors from accessing gambling sites. Free parental control tools are available from your internet service provider and through third-party software providers.

Contact Support

Betty's customer support team is trained to assist with responsible gambling queries 24 hours a day, 7 days a week. Contact us via:

  • Live chat on play-bettycasin.com (icon visible on every page)
  • Email: [email protected]
  • Phone: 647-492-6426